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Branch Operations Associate

Date: Sep 22, 2022

Location: Middlebury, VT, US, 05753 Derby, VT, US, 05829 St. Albans, VT, US, 05478 White River Jct., VT, US, 05001

Company: Farm Credit East

Description/Job Summary

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East is the leading provider of loans and financial accounting services to farmers, foresters, fishermen, and agricultural business owners across the northeast with over $9 billion in loan volume and over $21 million in financial accounting service revenue generated annually. When you pursue a career with Farm Credit East, you have the opportunity to positively impact the families and businesses that drive the Northeast economy.


As a Branch Operations Associate, you will be a valuable resource to both customers and branch team members. This position includes a unique mix of branch accounting and customer credit analysis, underwriting, and loan packaging. Some of your specific responsibilities will include things such as: handling money movement between customer accounts, managing branch accounting by correctly keying general ledger entries, providing financial/credit analysis support to branch loan officers, accurately keying loan information for underwriting, preparing loan documents for closing, and monitoring loan files to ensure all information and documentation is complete and accurate. The ideal candidate will be detail-oriented, possess strong customer service skills, and will work effectively in a team setting with both external customers and internal team members. 


Farm Credit East provides all team members with the training and resources needed to be successful in their careers. All new employees receive one-on-one coaching to help them understand their roles. Additional technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization. We offer a hybrid workplace after six months.



The employee is accountable for the following:

  • Lending Support and Processing: Provide superior customer service in all customer interactions. Provide support and assistance whenever possible to financial services customers and credit customers or direct the customers to the proper service provider within Farm Credit East. Assist other team members with loan analysis and credit underwriting. Assists with verbal and written communications with colleagues, customers, attorneys, title companies and insurance companies.
  • Accounting: Ensure the timely and accurate accounting of all loan, financial services, and general ledger transactions for members and the Association. This may include origination entries, financial services billing, various types of advances, proper payment application, establishing new accounts, maintaining existing accounts, reconciliation, processing loan payouts, and GL balancing.
  • Member Relations/Teamwork: Provide outstanding customer service (both internal and external) and deliver exceptional customer experience and value by setting, communicating and meeting customer expectations. Demonstrate a strong community commitment and professional presence that contributes to the overall positive image of Farm Credit East. Act in a forthright and ethical manner, display a positive attitude and contribute positively to the overall morale of the team and association. Assist other team members and contribute to training.


Required Education

This position requires a Bachelor's degree in Economics, Finance, Accounting, Business or a related field. Knowledge of agriculture, finance, and credit administration is preferred.      


Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, marital status, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail

Nearest Major Market: Vermont