Program Manager

Description/Job Summary

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. 

We are seeking a highly skilled and experienced Program Manager to oversee and coordinate the migration project from Salesforce Services Cloud to Salesforce Financial Services Cloud. This role will involve providing oversight and guidance to various project managers working with our internal IT teams, the Salesforce Professional Services team, and a managed services partner(FPI). The ideal candidate will be adept at dealing with ambiguity and project misalignment between the various teams.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities

• Oversee, coordinate and own the Salesforce migration project from Services Cloud to Financial Services Cloud.
• Coordinate and support project managers working with our internal IT team, the Salesforce Professional Services team, and the managed services partner.
• Ensure alignment and effective communication between Farm Credit East, the managed services provider, and the Salesforce Professional Services team.
• Coordinate the intersection and dependencies of various project plans from across the various teams.
• Monitor and communicate overall project progress, costs, and provide regular updates to stakeholders.
• Ensure all project deliverables meet quality standards and business requirements.
• Facilitate communication and collaboration among project team members and stakeholders.
• Identify and mitigate project risks and issues.
• Facilitate communication and collaboration among project team members and program stakeholders.
• Identify and mitigate project risks and issues as they relate to the overall program objectives.

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience as a Program Manager, preferably in Salesforce migration projects.
• Strong understanding of Salesforce Services Cloud and Financial Services Cloud.
• Excellent program management skills, including the ability to manage multiple project managers and priorities.
• Demonstrated experience in coordinating multiple project plans and ensuring alignment across different teams.
• Strong leadership, negotiation, and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively with an internal IT team and external partners.
• Strong problem-solving and decision-making skills.
• Ability to deal with ambiguity and misalignment in a project environment.
• We offer hybrid work options after six months of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Preferred Qualifications

• PMP or other relevant project management certification.
• Extensive experience with Salesforce, particularly in migration projects.
• Experience working in the financial services industry.
• Knowledge of managed services and vendor management.

Compensation and Benefits:

• Salary Range: $120,000 to $160,000 commensurate with experience
• Short-Term Incentive to reward business results
•  Retirement Contributions :
  • 401k match up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off:
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
• Health and Insurance:
  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
  • Health Savings Account
  • Life insurance at 2x base pay
  • Accidental Death and Dismemberment insurance at 2x base pay
  • Long-term disability insurance at 2/3 base pay
• Additional Benefits: 
  • Tuition reimbursement
  • Continuing education and training
  • Employee Assistance Program offering a wide variety of tools and resources

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com