Change Enablement Associate/Specialist

Date: May 23, 2023

Location: Enfield, CT, US, 06082 Presque Isle, ME, US, 04769 Phelps, NY, US, 14532 Middleboro, MA, US, 02346 Lebanon, NJ, US, 08833 Middletown, NY, US, 10940 Cooperstown, NY, US, 13326 Batavia, NY, US, 14020 Riverhead, NY, US, 11901 Homer, NY, US, 13077 Bridgeton, NJ, US, 08302 Derby, VT, US, 05829 Dayville, CT, US, 06241 Watertown, NY, US, 13601 Greenwich, NY, US, 12834 St. Albans, VT, US, 05478 White River Jct., VT, US, 05001 Hornell, NY, US, 14843 Claverack (Hudson), NY, US, 12534 Middlebury, VT, US, 05753 Bedford, NH, US, 03110 Potsdam, NY, US, 13676 Auburn, ME, US, 04210 Mayville, NY, US, 14757

Company: Farm Credit East

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

 

The Change Enablement Associate or Specialist is responsible for change enablement functions within Farm Credit East. As a member of the Transformation team, the incumbent will provide organizational development, change adoption techniques and communication to meet the mission, vision, objectives and goals consistent with the Farm Credit East Business Plan and overall strategy.

 

The value drivers for this role are as follows:

  • Builds relationships across the organization to understand the impact of all strategic decisions and support employees and customers adapt and adopt these strategies.
  • Clearly articulates the optimal customer experience FCE wants to deliver in alignment with the company’s brand attributes, overall strategy and annual planning process to guide decisions and prioritization in the cooperative through periodic feedback, research and process improvement.

 

We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization.  We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.

 

Come join a collaborative, customer-focused team at Farm Credit East!

 

Duties and Responsibilities:

Change Enablement

  • Supports organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization
  • Develops and delivers FCE’s change enablement plan as it relates to the various projects and initiatives being rolled out within the Transformation team
  • Assists in establishing communication and training needs associated with various projects and transformation team developments
  • Develops materials for all levels from management to the front line throughout the organization
  • Maintains deep relationships within the organization and provides excellent customer service to both internal and external customers

Customer Experience

  • Helps determine, monitor, and update the stakeholders to include in the CX Strategy to ensure CX strategy is embedded in FCE culture 
  • Creates a consistent shared understanding of who our customers are, their needs, wants, perceptions, and preferences through the collection and analysis of the voice of the customer, voice of the employee, Digital Experience Champions, etc. to generate real actionable insight
  • Helps define any root cause issues that impede the implementation of optimal customer experiences and provide solutions to address

Support Strategic Program Leadership

  • Engages a wide range of partners within the ACA on change readiness, resource planning, gap analysis, and program implementation
  • Identifies and ensures adequate resource materials communicating the initiatives 7 times 7 different ways, aligning training and communication plans to support each imitative

 

Job Qualifications and Requirements:

  • Bachelor’s Degree
  • Change Enablement experience preferred

 

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com.


Nearest Major Market: Hartford