Change Enablement Associate

Position Summary

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. 

The role is responsible for change enablement functions within Farm Credit East. As a member of the Transformation team, the incumbent will provide organizational development, change adoption techniques and communication to meet the mission, vision, objectives and goals consistent with FCE Business Plan and overall strategy. 

The value drivers for this role are as follows:

• Builds relationships across the organization to understand the impact of all strategic decisions and support employees and customers adapt and adopt these strategies.
• Clearly articulates the optimal customer experience FCE wants to deliver in alignment with the company’s brand attributes, overall strategy and annual planning process to guide decisions and prioritization in the cooperative through periodic feedback, research and process improvement. 

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Change Enablement 

• Supports organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization 
• Develops and delivers FCE’s change enablement plan as it relates to the various projects and initiatives being rolled out within the Transformation team 
• Assists in establishing communication and training needs associated with various projects and transformation team developments 
• Develops materials for all levels from management to the front line throughout the organization
• Maintains deep relationships within the organization and provides excellent customer service to both internal and external customers 

Customer Experience

• Helps determine, monitor, and update the stakeholders to include in the CX Strategy to ensure CX strategy is embedded in FCE culture  
• Creates a consistent shared understanding of who our customers are, their needs, wants, perceptions, and preferences through the collection and analysis of the voice of the customer, voice of the employee, Digital Experience Champions, etc. to generate real actionable insight 
• Helps define any root cause issues that impede the implementation of optimal customer experiences and provide solutions to address

Support Strategic Program Leadership

• Engages a wide range of partners within the ACA on change readiness, resource planning, gap analysis, and program implementation
• Identifies and ensures adequate resource materials communicating the initiatives 7 times 7 different ways, aligning training and communication plans to support each imitative
   

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in in Agriculture, Agri-Business, Economics, Finance, Business, or related field.
• We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion.

Compensation and Benefits:

• Salary Range: $55,000 to $80,000 commensurate with experience
• Short-Term Incentive to reward business results
•  Retirement Contributions :
  • 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• Time Off:
  • 15-25 days of vacation leave per year, depending on years of service
  • 12 days of holiday leave per year
  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
• Health and Insurance:
  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
  • Health Savings Account
  • Life insurance at 2x base pay
  • Accidental Death and Dismemberment insurance at 2x base pay
  • Long-term disability insurance at 2/3 base pay
• Additional Benefits: 
  • Tuition reimbursement
  • Continuing education and training
  • Employee Assistance Program offering a wide variety of tools and resources

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com