Country Living Loan Coordinator

Position Summary

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East is the leading provider of loans and financial accounting services to farmers, foresters, fishermen, agricultural business owners, and rural homeowners across the northeast with over $10 billion in loan volume and over $29 million in financial accounting service revenue generated annually. When you pursue a career with Farm Credit East, you have the opportunity to positively impact the families and businesses that drive the Northeast economy.

A Country Living Loan Coordinator role is responsible for servicing the long-term residential lending portfolio within Farm Credit East. The Loan Coordinator serves as a liaison among team members involved in the end-to-end lending lifecycle. Loan Coordinators will primarily be responsible for internal operations with several external client-facing responsibilities, as well. Loan Coordinators collaborate with the Country Living and Retail Credit teams, and function as the first line of defense for customer questions, servicing requests, and documentation needs.

The value drivers for this role are as follows:

• Creates operational efficiency by supporting the servicing and customer experience responsibilities of the Country Living portfolio
• Fuels organizational synergy through collaboration with the result of meeting the customer’s needs

We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization.  We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Portfolio Management & Loan Servicing Administration

• Conducts portfolio management to evaluate and maintain acceptable credit risk within the risk appetite of the Association
• Is responsible for credit risk, analysis track, and loan administration within ACA policies, procedures and guidance.
• Is responsible for region’s delinquency management, credit quality, and loan servicing administration.
• Working collaboratively with approval desk and high-risk asset SME to have consistent loan administration within ACA policy/procedure/guidance.   

Loan Support

• Performs day-to-day activities to assist lending staff with supporting new and existing customers across the entire lending life cycle
• Credit Related Tasks:
  • Executes tasks related to document collection, including customer financials
  • Interacts with Credit and serves as the liaison to team members during the loan approval process
  • Initiates Preliminary Credit Packages in the system for Modifications/Renewals/etc.
  • Orders and obtains third party reports, including appraisals, title, etc.
  • Operates as the liaison for Doc Prep/Legal/Closing/Funding/Booking
  • Serves as a point of contact for customer requests including the movement of money, loan disbursements, wires, ACHs, and customer payments
  • Is responsible for accounts receivable management related to pre-paid closing fees, or professional services of the Association
• Operations Related Tasks: 
  • Serves as a point of contact on internal request forms, with responsibilities ranging in multiple stages of completion (initiation to finalize) based on the business issue
  • Provides quality assurance of shared documentation
  • Prepares Document Checklists
  • Executes loan administration tasks
  • Confirms loan documentation has been received and filed
  • Requests and/or generates any reports for tracking/monitoring of the Team’s portfolio
• Document Management
  • Responsible for activities related to Mortgage filings 
• Customer Centricity
  • Troubleshoots client questions/issues 
  • Services client requests with money movement of Payments, Wires, and Draws, including engagement of other Association roles to ensure compliance with policy
  • Maintain a 24-Hour communication expectation for customer contacts
  • Maximum of 2 escalations due to availability or lack of communication
  • At least 1 quality/valuable logged customer contact in AgWorx per closed opportunity
  • NPS Results – Goal of 80% for Business Unit
     

Job Qualifications and Requirements:

• This position requires a Bachelor's degree in Agriculture, Agri-Business, Economics, Finance, Business or a related field or;
• An equivalent combination of education and experience to perform the essential functions of the job
• Salary range: $50,000- $58,000 commensurate with experience

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com