Credit Representative/Loan Officer

Description/Job Summary

Be part of a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

As a Credit Representative, your job is to make loans to existing and new farm customers who meet Farm Credit East’s underwriting requirements. Loan products include but are not limited to annual lines of credit, equipment debt and real estate financing. This role includes understanding clients' financials to determine appropriate lending products and communication with customers about those loan products. Marketing to new customers is a priority, thus this role also includes cross selling other Farm Credit East products and services (payroll, consulting, crop insurance, record keeping services, and tax preparation, etc.) to existing and potential customers. All of this is done with the goal of helping our customers be successful in their enterprises by providing valuable solutions to their business needs.

Daily job varies from meeting with clients, reviewing their financials, negotiating terms,submitting the loan for approval and closing the deal. Marketing is a requirement; those who are outgoing and willing to take the time to know existing and potential clients’ needs and match products and services to those needs will be most successful. Team player, positive attitude and the ability to work with peers within the home marketplace, the region and across Farm Credit East are required attributes of the lender.

We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization. We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities

Customer Centric 

• Manages the day-to-day customer relationships of credits within your respective customer segment (Retail)  

• Proactive portfolio management by understanding and analyzing industry trends, market data, and customer knowledge leading to a consultative lending approach   

• Positions a team approach serving as the lead for all customer facing activities with support from loan coordinator and financial services 

• Creates and maintains a documented 360-degree view of the customer, in the core application, to maximize the customer experience 

• Work collaboratively with teammates to generate cross-selling results and a best-in-class customer experience through a cohesive and holistic approach 

• Provides functional guidance to credit analysts, loan documentation specialists and other roles to ensure customer’s requirements are met while conforming to credit policy and requirements 

• Monitors borrowers within assigned loan portfolio to document compliance with terms and conditions, covenants, inspections, credit quality, and risk assessment to ensure a safe and sound portfolio  

• Meets with existing and prospective customers to review financials, propose loan structure, evaluate pricing options and address short-term and long-term objectives of the borrower 

Business Development

• Achieve growth targets by performing business development activities that expand existing customer relationships and bring new customers to the Association  

• Seeks and vets both traditional and non-traditional opportunities, ranging from the farm to the agri-business along with all participants of the ag value chain who are credit worthy and  eligible 

• Prioritizes high value add interactions with customers day in and day out through active relationships and sound customer understanding 

• Promotes the FCE brand in their region 

• Builds and nurtures Centers of Influence (community presence, network, and external partners) to generate new referrals 

• Utilizes the 360-degree view of the customer to drive cross-selling opportunities – identify, collaborate, generate, or act upon, internal referrals to or from other segments of Farm Credit East 

• Develops expertise and working knowledge within Ag segments, serving as a Trusted Advisor 

• Embraces the transformation of the Association through adoption and utilization of new processes, procedures, and digital tools with the intent to deliver a high-level customer experience 

Required Education

This position requires a Bachelor's degree in Economics, Finance, Accounting, Business or a related field. Knowledge of agriculture, finance, and credit administration is preferred.

Required Qualifications

• Knowledge of agriculture, finances, credit and credit administration. Strong marketing and interpersonal skills are required, as are verbal and written communications and analytical skills. Must be team oriented. The position requires the ability to travel as needed.
• Salary: $52,500 - $115,000 commensurate with experience

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail FarmCreditCareers@farmcrediteast.com